Terms and Conditions of Hinglaj Ayurveda

Introduction

Our terms and conditions control your use of our Hinglaj Ayurveda Website and purchase of products of our company. By using our website and purchasing our products, you must agree our terms and conditions in full. If you disagree with any part of our term and conditions, you cannot use our website or purchase our products.

Hinglaj Ayurveda is a leading provider of ayurvedic products in India. Our products are formulated using traditional ayurvedic principles and are designed to promote holistic health and well-being.

Our website in intended to provide you information about the products and allows you to purchase them online. You cannot use our website for illegal purpose. You should not transmit any virus or any code of destructive nature.

Our terms and conditions includes following elements:

1. Products

Our products are based on Ayurvedic principles and are intended for general well-being. We do not guarantee specific results from the use of our products, as individual results may vary. 

  Elements included in product section are as follow:

. We provide all the information of the products including its usage, any relevant warning if any. 

. We also provide a list of ingredients that we use in products along with their description and quantities.

. There is also clear instruction mentioned how to use the products including dosage, recommendations and any specific instruction for different age group.

. Any precaution or warning associated with the product is also mentioned such as its side effects, contraindications or usage restrictions.

. Our recommendations for storage of products to ensure their efficacy and safety such as temperature requirements.

. Expiry date and date of manufacturing of the product is also mentioned. 

. Our all products are GMP certified and our company is licensed by Ayush Certification.

We ensure all products description, images and information provided on our website are accurate and up to date. However we do not warrant such information is error-free and complete. It should be used as a medical advice only and should not be used as a substitute for any kind of professional medical advice, diagnosis, or treatment. Please consult your healthcare provider before using any of our products especially if you are pregnant, lactating mother or suffering from any particular disease.

2. Orders

  Our all orders are subject to availability only.

.Our section of orders in terms and conditions covers details about how you can place order with us. You can place orders for products through our company's website .By placing an order with us you agree to the terms and conditions set forth by us.  After receiving an order, we will send a confirmation email or notification to the customer. This confirmation does not constitute acceptance of the order but serves as an acknowledgment against your order. Once you place the order with us, you may not be able to modify or cancel it. 

. If a product is out of stock, we will always notify you and offer a suitable alternative or a refund. We also reserve the right to modify any product or cancel any order for any reason without any prior notice including but not limited to fraud, unauthorized transactions, or inaccuracies in product descriptions or pricing.

 3. Prices and Payment

All prices displayed on our website are in Indian Rupees (INR) only and are inclusive of taxes. We hoard the right to change the prices of any of our products at any time without giving any early notice. However, such changes will not affect the prices of products for which you have already placed an order.

. We do our best to ensure that our all products are accurate but errors may occur.

Our prices and payment section includes details about the pricing of the products, payment accepted methods and any related policies. 

Following points are included in this section:

. Information about the prices of products including any discount or any promotional offer if applied. The terms and conditions of such offers will be clearly stated and may be subject to change without notice.

. Details about applicable taxes such as Goods and Services Tax (GST) and whether prices are inclusive of taxes or not.

. Information on any additional fees if applicable such as transactions or at the time of payments from your credit or debit cards.

. All details regarding how you will receive confirmation of your payment such as payment receipt, through mail or as a message on your phone number you have provided. 

. Procedure to resolve payment disputes such as unauthorized transactions and payments.

.Payment is required at the time of ordering. Our accepted payment methods are credit and debit cards, net banking or cash on delivery (COD).

.In the event that a product is listed at an incorrect price due to a typographical error or other error in pricing information, we keep the right to refuse or cancel any order placed for the product if printed at the incorrect price. We will notify you of such cancellation and provide a refund if applicable

4. Shipping

We offer standard shipping for all orders. The estimated delivery time is approx. 7 days from the date of dispatch, depending on the delivery location. Currently we don’t do international shipping.

The shipping section includes details about shipping process, shipping charges and related policies.

Following points are included in this section:

. All information related to the areas to which we ship our products within India.

. All details about shipping methods available such as standard shipping or express shipping.

.We offer standard shipping for all orders. The estimated delivery time is approx. 7-10 business working days from the date of dispatch also depending on the delivery location.

. Information on shipping charges if may apply on your order. Shipping charges depends upon the weight of your order and your delivery location. You come to know about your shipping charges at the time of checkout before you confirm your order. 

.Orders are typically processed and dispatched within 7-10 business days after receiving payment. However, this may vary depending on product availability and other factors.

.Certain products may be subject to shipping restrictions due to their nature or legal requirements. We reserve the right to refuse or cancel orders for such products.

We aim to ship orders within timeframe provided by us at the time of order. However, deferral of your order may occur due to certain factors which are not under our control.

5. Delivery

We partner with third-party courier services for delivery. While we make every effort to ensure timely delivery, we are not responsible for delays caused by the courier service or other factors beyond our control. Currently we deliver in Indian addresses only._­

Our delivery section outlines the company’s policies and procedures related to the delivery of the products and services.

Following points are included in the delivery section:

. All the details about how the company processes and fulfils your orders and time needed to dispatch your order.

. Estimated time of delivery including factors such as your location, shipping method and product availability.

. All notifications related to your order will be provided to you via email or SMS notifications.

. All details on delivery charges if may apply on your product including how charges are calculated and if the product you applied for will come under free delivery will also be mentioned 

. All details of delivery tracking services and information on how you track your order itself.

. Procedures for handling delivery issues such as delayed, lost or damaged deliveries including how you can report such issues and requests refund or replacement against the same.

Once your order has been dispatched, you will receive a tracking id via email or on your mobile number provided by you at the time of order via message. You can use this tracking id to track status of your order on the courier service's website.

If you do not receive your order within the estimated delivery time, please contact us immediately. We will investigate the issue and work with the courier service to resolve it as soon as possible.

6. Returns and Refunds

We want you to be completely satisfied with your purchase but still if you are not satisfied with your order for any reason, you may return it for a refund or exchange within 7 days of receiving your order.

Our return and refund policy outlines the conditions in which you can return products and request refund for the same. Our returns and refunds includes the following points:

. To be eligible for a return, your item must be unused and in the same condition in which you have received it. It must be in its original packing.

. You need to follow the proper return process including contacting our customer care team or mail to us regarding the problem you are facing, providing proof of purchase and return the product in its original packing

. Once your return is received in our company and inspected by us we will send you an email or SMS notification to inform you that we have received your returned item. We will also inform you about whether your refund is approved or rejected.

. Information on how refunds are processed such as through original payment method like via cash or via card or as store credit.

. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, within 5-7 working days.

. If you receive a damaged or defective item from our side please contact our customer care team immediately. We will arrange for a replacement or refund as appropriate, and cover the cost of return shipping.

. You will be in charge for paying for your own shipping charges for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be subtracted from your refund.

. If you would like to exchange your item for a different product you can contact us. You will be responsible for any price difference and return shipping costs.

. Information on products which cannot be returned but replaced and the process of requesting a replacement.

. Any exceptions to the return and refund policy  as certain items are non-returnable, including but not limited to open or used products, perishable goods, and items that are not in their original condition or packaging. 

7. Intellectual Property

The section on intellectual property (IP) in the terms and conditions of our company typically covers the company's rights and protections related to its intellectual property, as well as the use of third-party intellectual property. 

All content included on our website, such as text, graphics, logos, images, and software, is the property of Hinglaj Ayurveda and its content suppliers and is protected by Indian and international copyright laws.

Following important points are included in this section:

.Trademarks

Our Company name and our Company Logo and other marks indicated on our website are trademarks or registered trademarks of our company name in India. Hinglaj Ayurveda graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of our company.

Patents

. Information about patents held by our company related to our products or manufacturing processes.

. Use of Content

You cannot copy, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from our website without the express written consent of Hinglaj Ayurveda.

. Protection of the company's trade secrets, including any proprietary formulas or processes used in the production of its products.

. User Content

By submitting any content to our website, including but not limited to reviews, comments, and testimonials, you grant Hinglaj Ayurveda  a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media.

Copyright Complaints

.If you believe that our work has been copied in a way that constitutes copyright infringement, please contact us with the following information:

. A description of the copyrighted work 

. A description of the material that you claim is infringing is located on our website.

.A statement by you that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

  .All procedures for reporting and resolving intellectual property infringement issues, including how customers can report infringing content or products.

Third-Party Intellectual Property

.Terms regarding the use of the company's intellectual property by customers or third parties, including restrictions on reproduction or distribution.

. All information about third-party intellectual property used by the company, such as licensed trademarks or copyrighted materials.

. Protection of our company against claims of intellectual property infringement related to the use of our products by customers or third parties.

All measures that the company may take to enforce its intellectual property rights, such as legal action against infringing parties are mentioned in this section. 

All content on our website, including but not limited to text, images, logos, and trademarks, is the property of Hinglaj Ayurveda is protected by intellectual property laws. You may not use or share any content from our website without our prior written consent.

8. Limitation of Liability

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of our products or website. This section generally outlines the extents to which company is liable for damages arising from the use of our products. 

Following points are covered under this section:

Limitation of Damages

Our company is not liable for any damages arising from the use of our products including direct, indirect, incidental or consequential damages.

No Warranties

We make no warranties, express or implied, with respect to the merchantability, fitness for a particular purpose, or non-infringement of our products. We do not guarantee the accuracy, completeness, or usefulness of any information provided on our website.

Force Majeure

We shall not be liable for any failure to perform our obligations under these terms and conditions if such failure is caused by events beyond our reasonable control, including but not limited to natural disasters, acts of war, or government regulations.

. Exclusions

Certain damages that are excluded for the limitation of liability if applicable are clearly stated.

. Exceptions

Circumstances under which the limitation of liability does not apply such as cases of fraud or any type of negligence.

. Consumer Rights

Any provision that preserve our consumer’s statutory rights regarding liability but it should be applicable under Indian Law.

. Enforceability

A statement mentioned regarding the enforceability of the limitation of liability provision, such as its validity under applicable laws.

Indemnification

You should agree to indemnify, defend, and hold harmless Hinglaj Ayurveda and its affiliates, officers, directors, employees, agents, and suppliers from and against all losses, expenses, damages, and costs, including all types of fees which is arising out in connection with your use of our products or website.

To the full extent permitted by law, we shall not be responsible for any kind of indirect, incidental, special, consequential damages, or any loss or profits or revenues, whether it has occurred directly or indirectly.

9. Governing Law

The governing law section in the terms and conditions of Hinglaj Ayurveda specifies the jurisdiction under which the terms and conditions are governed and any disputes related to them are resolved.

Following points are included in this section:

Applicable Law

. Our terms and conditions shall be administered by Indian government and construed in accordance with Indian laws.

Jurisdiction

. Any disputes relating to our terms and conditions shall be bound by the exclusive jurisdiction of the courts of Indian Law.

Dispute Resolution

. Procedures for resolving disputes related to the terms and conditions, such as through mediation, arbitration, or litigation in the specified jurisdiction.

Choice of law

. A statement specifying that the terms and conditions are governed only by the laws of India, regardless of any conflicts of law principles that may apply.

It is very important to aware of Indian Law which is governing Hinglaj Ayurveda specified in terms and conditions when purchasing our products as it determines the legal framework under which any dispute or issue will be addressed.

10.  Changes to Terms and Conditions

The governing law section in the terms and conditions of Ayurvedic products in India specifies the jurisdiction under which the terms and conditions are governed and any disputes related to them are resolved.

We reserve the right to update or modify these terms and conditions at any time without any prior notice. By continuing to use our website or purchase our products, you agree to be bound by the updated or modified terms and conditions.

Following points are included in changes of terms and conditions:

Modification of Terms

We reserve the right to update, change, or replace any part of these terms and conditions by posting updates and changes to our website. It should be your responsibility to check our website for any changes updated. Your access to our website or service for the post of any changes to our terms and conditions constitutes acceptance of those changes.

Notification of Changes

We may notify you of any changes to our terms and conditions by email or by posting a notice on our website.

Effect of Changes

Any changes to our terms and conditions will apply to the use of our website and the purchase of products from the date of the change onward. Continued use of our website or purchase of products after any such changes shall constitute your consent to such changes.

Withdrawal of Consent

If you do not agree to our new terms and conditions, you may withdraw your consent to our  terms and conditions at any time by ceasing to use our website and purchasing our products.